• Johns Lyng Group

  Steadfast approved Commercial Lines Emergency Repairer

  24/7 Response Hotline

  1300 736 000

  www.johnslyng.com.au

• Drytron

  Water - Carpets

  131 250

• Steamatic

  Water - Carpets

  1300 783 262

• State Emergency

  132 500

• O’Briens

  Glass Damage

  1800 800 889

If you find yourself in the unfortunate situation of experiencing a burglary or malicious damage, there are a few important steps to follow:

• First, report the incident to the Police and ensure you keep a record of the report number provided.

• Next, take measures to secure your premises as best as you can, ensuring the safety of yourself and others.

• It is important to create a detailed list of stolen or damaged items for your records.

• If you have any proof of purchase or photographs of the stolen items, gather them together as this may be necessary when filing your claim.

• Contact Modulus to report the claim, and we will promptly send you the necessary claim form.

Depending on the circumstances, the Insurer may have a streamlined process in place for direct communication with claimants. We will provide guidance in this regard, offering assistance whenever needed.

If you find yourself facing a Liability claim, it is important to take immediate action.

Start by reporting the claim to our office where we will guide you through the process. Your consultant will likely provide you with a claim form, which should be completed accurately and promptly.

In addition, it is essential to gather all relevant information related to the incident, as insurers may appoint assessors to assist in evaluating the claim. Remember, it is important not to admit liability, as doing so may impact the insurer's ability to accept the claim.

Please contact our office to obtain the necessary claim form. Our dedicated team will be more than happy to assist you in navigating the claim process efficiently and effectively.

In the unfortunate event of a motor vehicle accident involving another vehicle, it is important to follow the following procedure to ensure a smooth claims process:

1. Do not admit liability or offer any payment: It is the responsibility of the insurance company to determine fault, so refrain from accepting responsibility or making any payments.

2. Gather essential information: Obtain and write down key details, including the registration number of all vehicles involved, the driver's name, address, phone number, driver's license number, and their insurer's details. Also note the date, time, and exact location of the incident.

3. Collect the names, addresses, and phone numbers of any witnesses. Record the details of damage to other vehicles and properties, and if possible, create a diagram of the incident and take photos of the damage.

4. Check your vehicle's drivability: If you believe your vehicle is drivable, ensure it is safe to do so. Conduct a thorough inspection, checking that all lights and mirrors are operational, and that the radiator, cooling system, tyres, oil, and fuel lines are undamaged.

5. Tow your vehicle if necessary.

6. Contact your insurer: Before obtaining a repair quote, it is advisable to contact your insurance company. They can guide you through the assessment requirements and provide authorisation for repairs to commence. Note that some insurers may have their own panel of repairers that you may be required to use.

7. Forward any third-party correspondence: As part of our commitment to managing your insurance portfolio, it is important that you forward any correspondence received from third parties regarding your claim to our office for proper management.

Please feel free to contact us to obtain the relevant Insurer's Claim Form. At Modulus Insurance, we are here to assist you throughout the entire claims process to ensure a satisfactory resolution.